How can I set my company name to show on my customer's bank statements for GoCardless payments?

The name that appears on your customer's bank statements will depend on your GoCardless account setup:

  • By default, your customer's bank statement will show GoCardless 
    • If customers are unsure whether the charge is coming from you, have them use the GoCardless Lookup Tool
    • Some banks WILL show your merchant name as well after "GoCardless", but this is typically a bit more hidden in the payment description and any notifications they get
    • Ihe full structure of GoCardless bank statement references can be seen here
  • You can pay for the "merchant name add-on" to show your own custom business name on bank statements, instead of GoCardless

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